We offer two options regarding your refund for a BOXHILL-approved return:
- BOXHILL Store Credit: Receive your return refund in the form of store credit for the merchandise price, less the cost of outbound and return shipping. If you elect to return your item(s) for store credit, all restocking fees will be waived.
Original Form of Payment: Receive your refund in the form of your original form of payment for the merchandise price, less the cost of outbound and return shipping AND up to a 15-30% restocking fee depending on the vendor’s policy. It is the responsibility of the customer to inquire about any restocking fees for an item prior to purchase.
Please note, If we identify an unreasonable return pattern, we may restrict or refuse future transactions or returns from such customers at any time.
Again, BOXHILL is unable to refund in-full for buyer’s remorse, and we reserve the right to repair, replace, or refund at our discretion for every order.