We get it! Mistakes happen. Send a message as soon as you can, and we'll do what we can.
Upon order placement, we process items right away. Sometimes within seconds. This speed ensures you get your product as quickly as possible... but it also means cancellations are not always possible.
If your order has shipped or gone into production, we cannot cancel your order. If you've placed your order less than 24 hours ago, proceed with your chat conversation to connect with one of our design consultants in order to check if cancellation can be processed ASAP.
If you've placed your order within the past 24 hours ago, proceed with your chat conversation to send a request to our team to check if the order has gone into production, or email firstname.lastname@example.org.
You may also phone us at (520) 351-0053 if the inquiry is urgent. BOXHILL doesn't mess around - you'll get a real human. While they may not be able to assist immediately, our team will do their best to help resolve your issue.