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Support
Product Details
About Boxhill
Ordering
Returns & Refunds
Shipping & Lead Times
Product Details
In-Pool Products
Fire Pits
Concrete & Stone
Product Details
Can you send me samples?
In-Pool Products
I am interested in the chaise, but my water depth is above 15 inches, what do I do?
Can I place Signature Collection Tanning Ledge furniture on my deck?
What is the Signature Collection?
The product I am interested in doesn’t work for my water depth. What do I do?
My tanning ledge is over 15 inches deep, do you have a product that will work?
What happens to the water inside in-pool Tanning Ledge furniture? Will mold appear?
Do your in-pool products float?
If my in-pool furniture looks like it is fading. What do I do?
Why is my in-pool product bobbing in the water?
Can you fill me in on Umbrella Compatibility within the Tanning Ledge product line?
Are your Chaise & Chair Shades adjustable?
What is the difference between the Signature Chaise and Chaise Deep?
I am interested in a chair, but my water depth is above 9 inches, what do I do?
How do I properly measure the water depth on my ledge?
What does my water depth need to be in order to use in-pool Tanning Ledge furniture?
Do you have to put the plugs back once you fill an in-pool product with water?
I lost my installation instructions. Can you send me another copy?
How do the in-pool products stay in place on the pool’s ledge?
How often should I drain the water from in-pool Tanning Ledge furniture?
Do I need to remove my in-pool Tanning Ledge furniture from the pool after use?
Why is water depth important?
Is assembly required for in-pool Tanning Ledge products?
What happens to the water inside in-pool Tanning Ledge furniture? Will mold appear?
I misplaced my pool furniture plugs, can I get another set?
Where are Tanning Ledge Pool products made?
Can you help me with the Tanning Ledge product color options?
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Fire Pits
Will my fire pit still be safe without Electronic Ignition?
Are certified fire pits more expensive?
How does the the PH-Ignite system work?
Why should I upgrade to Automatic Electronic Ignition?
What are the benefits of the different burner options?
How do I connect a Propane tank to my fire pit?
What's the difference between a 12v (volt) and 120v fire pit?
Can my fire pit handle extreme temperature changes?
If I chose Propane, can I switch to a different Fuel type later?
Does BTU output change with the fuel type?
What exactly are "Ignition Options"?
Is certification really that important?
What is UL and CUL listed?
What is the difference between the Electronic Ignition systems BOXHILL offers?
Do you offer higher BTU outputs?
Why is the BTU output important?
What do gas fire pits look like at their base?
When should I cover my fire pit?
Do you offer fire pits with Battery-Operated Push Button Ignition?
If I order a Weather Beater Ignition, and then find out I don't have electricity to support it - what are my options?
Do I need an electrician for AWEIS (All Weather Ignition System)?
Do you have burner covers for fire pits?
Do I need an AWEIS (All Weather Electronic Ignition System)?
Do you have hidden propane tank fire pits?
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Concrete & Stone
How do I care for cementitious (concrete, GFRC, cast stone) products?
What in the world is GFRC?
Where are concrete and cast stone designs made?
How durable is cementitious (concrete, GFRC, cast stone, etc.) furniture?
Isn't concrete extremely heavy?
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