Shipping & Delivery Policies
As delivery method, timing and fees vary from item to item, please refer to our individual product pages for delivery specifics. We pride ourselves in handling your orders quickly, with most in-stock items shipping within 24-48 hours from our distribution center. Should your order include multiple items, they may arrive in separate packages and at variable times based on availability. We do not currently accept international orders. We do not at this time offer expedited rates directly on the web shop - contact us to see options.
Shipping costs are typically paid at checkout on our web shop (www.shopboxhill.com). BOXHILL will be happy to arrange shipping for all orders via one of our pre-qualified carriers. Charges for this service are billed proforma and will appear on the final balance due invoice.
If you would like to arrange shipping on your own, BOXHILL must be notified of all details no less than three weeks advance of the scheduled pick-up date. All products, with exception for common carrier shipments, are shipped via a Bill of Lading (BOL) and FOB from the manufacturer warehouse.
Please be aware that you may incur a sale tax liability depending on where the items are to be delivered.
The additional fee listed under an item description is a special handling charge assigned to that particular item due to size, perishable nature, or other qualities that require extra care during shipping. This fee is added to the regular shipping charges detailed in the chart above.
Furniture & Select Oversized Delivery
Many of our furniture items and oversized items will ship via truck. Rates are flat and set per product, so no matter where in the USA you are you'll enjoy the same rate of delivery on select furniture and oversized items. In-stock items will be shipped together and delivered at the same time. Any backordered items will be shipped as they become available. You will receive an email with delivery information once your items are with our carrier. Your items may arrive 2-4 weeks after your order has shipped.
Oversized items, including furniture products, are only available for delivery within the contiguous United States. Shipment to international locations, U.S. territories, AK, HI, P.O. boxes, APO/FPO addresses, and express ship methods are unavailable for these items except via direct communication with BOXHILL.
Our delivery partners are practicing all safety precautions as advised by the CDC. However, if you are concerned about accepting a white glove delivery at this time, please ask the carrier about a contactless curbside option when scheduling your delivery.
Receipt & Inspection of Product
We can not suggest more strongly that a professional receiving service/warehouse be used to receive, inspect and consolidate delivery of BOXHILL product. Likewise, a professional delivery service with experience handling fine furnishings should be used for installations.
BOXHILL product will not be released unless it is signed for as being in new and unmarred condition. If any product is damaged during transit or is refused upon delivery for any other reason, your BOXHILL representative should be notified immediately.
In the event that a crated item can not be uncrated and inspected at the time of delivery, the receiver should make a note on the receiving document/BOL. However, a thorough inspection must occur within 48 hours of delivery and all freight claims filed within 72 hours. BOXHILL will not accept returns without prior written authorization.
Product Quality & Damage in Transit
When the freight carrier takes possession of the product, ownership transfers to the customer as per ICC Regulations. As owner, full responsibility for damage occurring in transit is the owners and all claims for such damage must be made within 72 hour of receipt. Failure to make a claim within this 72 hour period constitutes acceptance of the product and waives all future claims for any such defect, shortages or errors.
All product is thoroughly inspected by the manufacturer prior to being released to ensure that it is in new and unmarred condition.
Likewise, the product must also be inspected by the freight carrier at the point of origin prior to taking procession of said product. Any and all damage must be noted at that time on the BOL. If any damage is reported, BOXHILL reserves the right to refuse release of the product. A signed BOL verifies that the carrier has accepted responsibility for the product in the stated condition and affirms that they will deliver the product in the same condition in which it was received.
Upon delivery, if damage is found to the product, photos should be taken that clearly show said damage. The packing materials in which the product was delivered should be retained. Many times, establishing the condition of the packing materials at the time of delivery is necessary to process a claim. If it is not possible to keep the packing materials, photos of them should be taken as well.
If any product quality issues are observed at time of delivery, contact your BOXHILL representative immediately.
BOXHILL is not obligated to insure product while in transit against any/all losses.
You will be informed if an item is backordered on the individual product page. You will also be given an approximate date of shipment. You will be notified via email of any changes to the item status.
We do not currently accept international orders. Please contact us at firstname.lastname@example.org or (520) 351-0053 if you have additional questions about shipping.