The first place to retrieve information on your order is within your BOXHILL account.
You may Log into your account here to check order notes, see tracking details, and any other updates.
Products available on BOXHILL are a cut above what you'll find elsewhere. The level of quality we strive for tends to take a bit longer from production to your door - so please stay patient. Unless tracking has been relayed to you, know that our team hasn't forgotten your order and is doing what they can to get your order rolling.
Made-to-order products, customizations, and products crafted in faraway lands (like Canada, or Italy!) may see delays in getting to you. Where possible, relative lead time dates have been included on product pages below the add to cart button to alleviate the concern. These are updated regularly, but if you're uncertain about the lead time please ask before purchasing.
If your order is taking longer than expected by one or more weeks, please connect with someone on our team via the chat or email us at email@example.com